Privacy Policy
Last update: 10/11/2020
Introduction
CloseUP (“us”, “we”, or “our”) operates closeup.app (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
The Personal Data that you communicate to us when you use our Site or Services is processed in accordance with the Swiss Laws.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We also use the following external services:
- Google Analytics: allows us to measure the site’s audience. In accordance with the law, this service is not activated without your prior consent. By default and in accordance with the law, this service and related cookies are not activated on our Site without your consent. You can learn more about the Google Analytics privacy policy at this link: support.google.com/analytics/answer/6004245?hl=en
- Facebook Pixel: Facebook collects information that helps us understand how you interact with our Site and better understand our audience. By default and in accordance with the law, this service and related cookies are not activated on our Site without your consent. You can learn more about the Facebook Pixel privacy policy at this link: facebook.com/policies/
- Snapchat Pixel: Snapchat collects information that helps us understand how you interact with our Site and better understand our audience. In accordance with the law, this service is not activated without your prior consent. By default and in accordance with the law, this service and related cookies are not activated on our Site without your consent. You can learn more about the Snapchat Pixel at this link: https://businesshelp.snapchat.com/s/topic/0TO0y000000YVdJGAW/snap-pixel?language=en_US
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. You can also customize your preferences using the link at the top of the page.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Data storage
Personal Data processed by CloseUP are stored on an Infomaniak and a Firebase server.
Right to information, rectification, deletion and limitation of processing
You have the possibility, free of charge and at any time, to:
- ask us if we are processing Personal Data about you ;
- access the Personal Data we process about you (i.e. right of access), subject to our overriding interest in restricting access to certain Personal Data ;
- ask us to modify or update erroneous Personal Data, this request for modification has no retroactive effect ;
- request the deletion of your Personal Data processed by us, subject to Personal Data that we are legally obliged to retain (e.g. accounting data) or that we have an overriding interest in retaining (e.g. in order to be able to defend our rights in the event of a dispute). This deletion request has no retroactive effect.
To make use of any of these rights, a written request must be sent to the following e-mail address: info@closeup.app. In addition, you will be asked to provide proof of your identity; this Data is used for identification purposes only and will not be processed for other purposes.
Access request and data portability
In the context of an access request, we undertake to deliver the digitised Personal Data to the person concerned in a customary electronic format (i.e. Data portability). If Personal Data is not digitised, we may, at our discretion, deliver the originals, copies or digitised copies (in a customary electronic format). The data subject may request that his or her Personal Data be provided to a third party of his or her choice. We reserve the right to require written consent from the data subject covering the terms and conditions of the surrender (or transfer) of his or her Personal Data, including the name and contact details of the third party to whom we are required to surrender it.
Amicable conflict resolution clause
In the event of any dispute or disagreement arising between us and the User in connection with this Privacy Policy and/or the Terms of Use, including their interpretation, the Parties undertake to do their best to reach an amicable agreement. If no agreement is reached, the Parties undertake to settle any dispute through mediation. Consequently, the Parties shall refrain from taking any legal action before having tried this alternative dispute resolution method. In the event that our important interests are at stake, the latter reserves the right to act before the ordinary courts by means of a request for super provisional or provisional measures without having to act by way of prior mediation.
Changes To This Privacy Policy
This Privacy Policy is effective as of 10/11/2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at the following email address: info@closeup.app.